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Increase in frequency and severity of website downtime in Q2


AUSTIN, Texas, Aug. 29, 2022 (GLOBE NEWSWIRE) — From remote work to podcasts to streaming video, consumers and businesses are dependent on technology more than ever. Halfway through 2022, however, the frequency of downtime is increasing, with wider and more severe impact, according to Uptime.com, a leading developer of website monitoring software.

“Some of these outages were due to infrastructure issues and some were simple issues that service providers should have anticipated and prevented,” said Mike Welsh, CEO of Uptime.com. “Either way, downtime has affected millions of users, which reinforces how crucial it is for businesses to have the best in website monitoring.”

Microsoft experienced a 12-hour outage of Microsoft Azure and 365 on June 21. An unplanned power swing in one of the company’s data centers caused delays, connection failures, and account access issues. This affected a number of Microsoft services, including Microsoft Teams, a significant issue for companies that use the platform for internal business communications. “This outage underscores the importance of having contingency plans in place for unpredictable outages,” Welsh said. “Companies that rely on Microsoft Teams were likely left in the dark when their communications platform went down.”

Google Cloud experienced perhaps the most notable outage event, a three-hour, 12-minute outage on June 7 caused by two simultaneous undersea fiber outages. This outage reduced the capacity of telecommunications and technology companies in the Middle East and increased latency between their Europe and Asia regions. Once alerted, the company began redirecting traffic. “This accident shows us that not all downtime is preventable, predictable, or even related to software issues,” Welsh added.

Popular music service Spotify experienced an eight-hour outage on May 30, preventing users from accessing podcasts on the platform. This was due to an expired security certificate on a third-party platform called Megaphone that Spotify uses to host podcasts. “This was an easily preventable issue that would be quickly remedied if the provider closely monitored their service,” Welsh said.

Cloudflare had one of the shortest outages among major providers, but it still had widespread and severe effects. The 1 hour and 15 minute outage on June 21 occurred when Cloudflare was converting busy slots to a more flexible and resilient architecture – routine and scheduled maintenance. This outage affected traffic in 19 data centers that handle a significant portion of global traffic.

Given that the Cloudflare content delivery network is used by some 7.6 million active websites, the outage was particularly damaging and disrupted traffic to Twitter, Amazon Web Services (AWS), Discord, Shopify, Canva and other popular sites.

Atlassian, a leading provider of collaboration, development and issue tracking software for teams, held a nine-day downtime event on April 4, the longest in its history. Users did not have access to Jira, OpsGenie, Confluence, and other Atlassian Cloud services. The company cited insufficient system warnings and a lack of internal communication as reasons for the outage. “It shows the importance of redundant monitoring and alerting, to act as a safety net and ensure warning signs don’t slip through the cracks,” Welsh said.

Uptime.com was itself founded after a major web outage and its creators couldn’t find an affordable, user-friendly solution, Welsh noted. Uptime.com’s solution verifies site availability, monitors other critical site issues and performance issues, and provides details for accurate root cause analysis.

For more information, visit http://uptime.com.

Media Contact:

Mike Albanese
[email protected]

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