WordPress.com Raises Traffic and Storage Limits on New Plans After Extremely Negative Feedback on Initial Rollout – WP Tavern

WordPress.com officially announced its new pricing yesterday, having rolled it out on April 1st. The lack of communication about the changes and the storage and traffic limits of the free plan have sharply reduced the storage and traffic limits, alarming and frustrating many users who for years have considered WordPress. com their go-to platform for simple blogging.

WordPress.com has simplified its offerings from five plans to two plans: Free and Pro. The service has updated its plans since the initial rollout based on overwhelmingly negative feedback on the changes. Initial plans capped traffic at 10,000 visits on the Free plan and 100,000 on Pro, and limited free users to 500MB of storage. Updated plans remove traffic limits entirely and revise the free plan storage limit to 1GB.

Changes apply to new plans and purchases. Customers on older plans will not be affected.

In a thread on the service’s support forums, WordPress.com CEO Dave Martin said the old plans were “too complicated and confusing.” He gave a few reasons for the simplified plans and major price changes:

  • Simple pricing – We want to avoid using shady schemes or tricks to trick people into signing up, only to then change prices on them (which unfortunately a lot of other web hosts are doing these days).
  • Fewer packages — Reduce the number of packages we have, making it easier for customers to choose a package.
  • Access to plugins and custom themes – Make custom plugins and themes available on all paid plans. Previously, this was only available on our old $25/month business plan.

Monthly billing has also disappeared from the new plans, but Martin said the company is monitoring comments regarding this change.

Compared to the previous pricing page, it’s clear that the new plans are much easier to understand at a glance. However, the main point of contention seems to be the size of the jump between the free plan and the Pro plan, especially for those who just want to blog with a custom domain. Depending on the region you live in, the previous Personal plan was $4/month and Premium was $8/month for customers who needed a little more to enhance their blog.

WordPress.com plans before April 1, 2022

Small personal blogs and free users seem to be the most affected by the price update. The extent of the impact of these changes is unclear, as WordPress.com has yet to reveal planned options for purchasing additional storage and add-ons. Curiously, these upgrade options weren’t available during the initial rollout, nor included in this week’s official announcement.

“Going from $0 to $15 with nothing in between is a big leap and frankly, I see more benefit in switching platforms than going from the greatly reduced $0 plan to this new plan,” said @davekay, WordPress.com user.

Another user @griffinsgadgets said “the zero or all approach just doesn’t work for bloggers and small site owners.”

“I’m happy to pay around $8.50 per month what Wix charges for the ability to have a custom domain, no ads, and 3GB of storage. I’m now figuring out how to migrate the site I’m looking for. ‘ve spent two months building to the Wix platform. I can see an exodus of small site owners as a result of this sudden, unannounced price change.”

WordPress.com may be moving towards better sustainability by focusing on business customers and site builders, but bloggers feel left behind with these price changes.

“$4 for a hobby blog that I wasn’t making money on, up to $15 for a hobby blog that I will continue to make no money on, that’s a huge price hike that I just can’t justify,” WordPress.com user @renkotsuban said. “I understand hobbyists like me are no longer the core WordPress users (remember when it was a fork of b2? lol) but wow, not even a warning before deploying it?”

The pricing changes were also rolled out before regional pricing could be applied. For a global company, this will affect users in different and unexpected ways. After their first impressions of the news, the platform may not get a second chance from those who suffered sticker shock during the hectic launch phase.

“Looks like you trapped us in the net with good pricing and flexible options, and now you’re cashing in on our loyalty,” @alinaeo said. “Not everyone needs a pro plan. Also, $150-180 per year is huge for Romanian users. $15 in Romania means a week’s worth of groceries for one person.

WordPress.com’s Communication Policy Leaves Users Frustrated and Disappointed

Explaining the lack of communication with the initial rollout, WordPress.com CEO Dave Martin said, “We often make an announcement several days after a change has been made so we have a chance to fix any issues. which may arise.” This is a policy that platform management should consider revising, as it is clear from the many comments that WordPress.com users dislike or dislike this approach. Even though current customers were unaffected by the changes, they had to turn to the support forums to find out.

“Because of this and the unstable (ongoing) and troubling pricing/plan changes with their poor optics, I’ve already moved my custom domain from WordPress to Hover, and seriously considered alternative content management systems “, WordPress. said com user @jasonmcfadden.

WordPress.com staff followed a long thread on the support forum for feedback, which was overwhelmingly negative. The team takes their feedback and incorporates it into price changes, but also loses customers at the same time.

“I believe it’s bad practice to make a change without announcing it at all and then address issues that arose afterwards,” said WordPress.com user @magiwastaken. “It looks a bit like an attempt at deception and I would expect better communication on big changes like this from WordPress.”

This practice of rolling out major pricing changes to test the waters and then making changes based on feedback is somewhat unorthodox. WordPress.com users who took the time to provide feedback were fairly unified in their expectation of transparency regarding price changes.

“Sneak changes in prices and plans are not something I can accept,” said WordPress.com user @aywren. “Something like this should have been announced well in advance – even Netflix tells me months in advance when a price hike is coming. is why you write something that says things are subject to change.

“Please, please don’t make customers search the support forum to try and piece together something as important as price changes.

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